| Our first priorities are outstanding customer service and commitment to excellence. siffron is your merchandising partner, providing innovative, high-quality merchandising systems designed to help you increase sales, create awareness, strengthen brand identity, improve category management, and maximize space and labor efficiency. Track Shipment Check the status of your siffron order and retrieve tracking information by clicking the link above, or by logging and navigating to "My Account" and then "Orders". Request a Catalog Request an up-to-date siffron Catalog. Contact Us If you have a tough problem, need a question answered, or simply want to tell us how we’re doing, you can contact siffron by using our toll-free telephone number, e-mail, or fax. siffron Order Policies and Procedures: View our complete terms and conditions here. Ordering siffron accepts orders via web, phone, fax or mail.
Domestic Shipping Note: Orders should ship within 24-48 hours of order placement. Additionally, due to COVID-19, you may experience longer than normal shipping times.International Destinations - Shipments with international destinations require additional notice for shipment. In addition, customers shipping LTL or larger to international destinations are required to provide broker name and phone number for freight, and are responsible for customs clearance and all related fees. International Shipping
Carriers - All orders are shipped F.O.B. siffron facilities. siffron will use the carrier designated by Customer or, in case Customer does not designate a carrier, siffron will use a carrier of its own choice. In any event, siffron shall either bill the freight charges to Customer separately, or add to the invoice as an additional item. Freight charges are always net due upon receipt of invoice. All express shipping arrangements must be specified by Customer at the time the order is placed. Handling - Customer shall bear the cost of any special packaging or handling if such is requested by Customer and other shipping related costs charged by the carrier, such as charges for discrepancies in account numbers, inaccurate or incomplete destination addresses, or misleading information that caused erroneous deliveries, storage fees, and all other additional costs and expenses. Loss or Damage - Risk of loss or damage shall transfer to Customer upon tender of products to Customer, Customer's representative, or common carrier. In all cases, Customer assumes all risk of loss or damage to products in transit, and the responsibility for filing a claim with the carrier. In the event of freight loss or damage, Customer shall notify the carrier immediately, and mark the bill of lading "damaged". When receiving a shipment, note the number of cartons and/or pallets received. siffron shall, at the Customer's cost, ship replacement products upon Customer's request. Credit Card - We accept Visa, MasterCard, American Express and Discover. Please include the account number, expiration date and the name as it appears on the card. (If you choose to mail or fax your order form, please remember to sign it prior to sending it in.) Establishing Net 30 Terms - We welcome you to set up an account with siffron; simply complete our On-Line Credit Application. Please allow a minimum of two business days to process your application and establish credit. |